New Event Attendee Survey

The ‘New Event Attendee Survey’ report in Reports module of Retention CRM helps membership organizations such as Associations, Chambers of Commerce and Nonprofits in gathering feedback from individuals who attended an event.

General Functionality of ‘New Event Attendee Survey’ report

Fields:

• Respondent Name: This displays the name of the person who completed the survey.
• Phone: Captures the phone number provided in the survey.
• Email: Lists the email address used for the survey.
• Survey Responses: Shows individual answers to each question in the survey.

Filters:

• Interviewer Name: (Not applicable to this specific report)
• Respondent Name: Allows filtering by attendee name.
• Street Number/Name/Address: Filters by the attendee’s address details.
• City: Narrows down responses based on the city where attendees reside.
• Postal Code/Suffix: Filters by attendees’ postal codes.
• County: Selects responses based on the county.
• State/Province: Filters by attendees’ state or province.
• Country: Selects responses based on the country.
• Survey: This is pre-populated as “New Event Attendee Survey” for this report.
• Respondent Status: Filters responses based on the attendee’s status (e.g., completed, partially completed).
• Survey Result: Filters by the attendee’s overall survey score or answer choice.
• Date: Filters responses by the date the survey was completed.

 

Using ‘New Event Attendee Survey’ report in Association Management

Let’s say the Miami Nurses Association (MNA) held a conference on best practices in diabetes care. After the event, they used the ‘New Event Attendee Survey’ report to:

• Identify which attendees found the sessions informative: By filtering the report by “Survey Result” (positive answers), the MNA can see which attendees benefited most from the conference.
• Follow up with attendees who had suggestions for improvement: Using the “Survey Responses” field, the MNA can see if any attendees provided suggestions and use the “Email” field to reach out for further feedback.
• Analyze responses by region: Applying filters by “City” or “State/Province” allows the MNA to see if feedback differed based on location. This can help tailor future conferences to better suit regional needs.

In conclusion, the ‘New Event Attendee Survey’ report provides valuable feedback for organizations to assess the effectiveness of their events and improve future offerings.

More Use Cases for Associations, Chambers of Commerce and Nonprofits

Association Use Case: Identify Continuing Education Needs

A professional association, like the American Bar Association (ABA), can use the ‘New Event Attendee Survey’ report to identify continuing education needs for its members. By filtering the report by “Survey Responses” (questions related to specific topics), the ABA can see which topics attendees found most valuable and which areas they requested more training on. This information can be used to develop targeted continuing education programs that meet the needs of their members.

Chamber of Commerce Use Case: Measure Member Satisfaction with Events

A chamber of commerce can use the ‘New Event Attendee Survey’ report to measure member satisfaction with events. By filtering the report by “Survey Result” (positive vs negative answers), the chamber can see how members rated the overall value of the event. They can also use the “Survey Responses” field to see what members liked most about the event and what areas could be improved. This feedback can be used to improve future events and ensure they are meeting the needs of members.

Nonprofit Use Case: Gauge Donor Engagement

A nonprofit organization can use the ‘New Event Attendee Survey’ report to gauge donor engagement after a fundraising event. By filtering the report by “Respondent Status” (completed surveys) and “Survey Responses” (questions about donation intentions), the nonprofit can see if attendees were inspired to donate and what motivated their decisions. They can also use the “Email” field to follow up with interested donors and provide them with additional information about giving opportunities.