Repeat Payments

The “Repeat Payments” report in Reports module of Retention CRM provides Associations, Chambers of Commerce and Nonprofit organizations with a high-level overview of Payments made. It breaks down Payments by who made them (contact), when they were made (time period), what type of Payment it was (membership fees, event fees, donation, volunteer work, grant etc.), and where the Payer is located.

General Functionality of “Repeat Payments” report

Available Fields/Options:

• Contact Name: This displays the full name of the member who made Payments.
• Payment Date: This shows the specific date each Payment was received.
• Payment Amount: This indicates the dollar value of each individual Payment.
• Total Payment: This displays the combined amount of all Payments made by a single contact within the specified date ranges.
• First Payment Date: This shows the date of the earliest Payment made by a contact within the report parameters.
• Last Payment Date: This indicates the date of the most recent Payment made by a contact within the report parameters.

Using “Repeat Payments” report in Association Management

For a nursing association, the “Repeat Payments” report offers valuable insights into member engagement and donation patterns. Let’s break down the fields/options within this context:

• Contact Name: This identifies the member who made Payments to the association.
• Payment Date: This shows the specific date each member’s donation was received.
• Payment Amount: This indicates the dollar value of each individual donation made by a member.
• Total Payment: This displays the combined amount of all donations made by a single member within the specified date ranges. Analysing this allows the association to identify their most generous benefactors.
• First Payment Date: This shows the date a member first donated to the association within the report parameters. This helps identify long-term supporters.
• Last Payment Date: This indicates the date of a member’s most recent donation. This can flag members who haven’t donated recently, prompting potential outreach efforts.

Advanced Options and Filters:

This report offers additional filters and options to refine your results:

• Order: Here, you can choose to sort contacts by various criteria, such as total Payment amount, first Payment date, or last Payment date.
• Section Header / Group By: This allows you to group contacts by specific categories, for example, by membership type (Registered Nurse, Licensed Practical Nurse, etc.) or by donation level (bronze, silver, gold). This helps analyze trends within different member segments.
• Page Break: This option enables you to insert page breaks based on your chosen sorting or grouping criteria, ensuring clarity in your report.

Utilizing the “Repeat Payments” Report: A Hypothetical Scenario

Let’s imagine a scenario where the nursing association wants to identify potential donors for an upcoming scholarship program. They can use the “Repeat Payments” report with the following filters:

• Date Ranges: Set two date ranges: the previous year and the current year (so far).
• Order: Sort contacts by “Total Payment” (descending).
• Section Header / Group By: Group contacts by “Membership Type.”

This report will reveal members who have consistently donated throughout the past year and within different membership categories. The association can then focus its outreach efforts on these loyal members, potentially securing additional Payments to support the scholarship program.

More Use Cases for Chambers of Commerce, Associations and Nonprofits

Identifying Potential Mentors for New Members (Association)

• Report Filters:
  • Date Ranges: Past 3 years (to identify consistent engagement)
  • Order: Sort by “Total Payment” (descending) – Shows most generous alumni
  • Section Header: Group by “Graduation Year” (connects recent grads with experienced alumni)
• Analysis: This report reveals alumni who have consistently donated over the past few years. Grouping by graduation year allows the association to connect recent graduates with experienced alumni from their own graduating class. These established alumni can be ideal candidates for mentorship programs, fostering a sense of community and giving back within the association.

Analyzing Engagement by Industry (Chamber of Commerce)

• Report Filters:
  • Date Ranges: Current year (to focus on recent Payments)
  • Order: Sort by “Last Payment Date” (descending) – Shows most recently engaged businesses
  • Section Header: Group by “Industry Category” (e.g., tech, retail, healthcare)
• Analysis: This report helps identify businesses that have recently donated to the chamber. Grouping by industry allows the chamber to see which sectors are most engaged with their organization. This information can be used to tailor communication and events to better serve the specific needs of each industry segment, potentially boosting future engagement and Payments.

Identifying Potential Foster Parents (Non-Profit)

• Report Filters:
  • Date Ranges: Open ended (to capture overall Payment history)
  • Order: Sort by “Total Payment” & “Last Payment Date” (combined analysis) – Shows most generous and recently engaged donors
  • Section Header: Group by “Donation Designation” (e.g., general support, foster care program)
• Analysis: This report helps identify individuals who have consistently donated to the shelter, with a specific focus on those who have designated their Payments to the foster care program. Sorting by both total Payment and last Payment date allows the shelter to prioritize outreach to high-value donors who are also currently engaged. These individuals might be strong candidates for the foster parent program, as they have already demonstrated a passion for helping animals.

By leveraging the “Repeat Payments” report and its functionalities, Nonprofits, Associations and Chambers of Commerce can gain valuable insights into contact engagement and cultivate stronger relationships with their supporters.